Sara T.
Customer Support (EN-first)
Available now
Experience5 yrs
EnglishC1
CityBogotá
InterviewOn request
ZendeskEnphase EnlightenSolarEdge
⚡ AI-equipped · Ticket-triage agent
Commercial terms are confirmed by Kurios in a written proposal.
Sales & Support
Nearshore Customer Support (EN-first) for Solar & EPC teams
Post-install and warranty support for homeowners and commercial clients: tickets, monitoring alerts, scheduling and NPS follow-up.
A nearshore customer support (en-first) is a trained, English-fluent professional based in Latin America who works U.S. hours inside your tools. Kurios City recruits, trains and deploys them in about 14 days, with the commercial terms confirmed in writing before engagement.
What this role owns
- Ticket triage and SLA tracking
- Monitoring alerts (Enphase, SolarEdge, Tesla)
- Service scheduling
- Warranty claims paperwork
- CSAT / NPS follow-up
Stack we train on
ZendeskFreshdeskEnphase EnlightenSolarEdge MonitoringServiceTitan
Pricing for this role
Your current team
Share the real scope
Tell us the outcomes, tools, working hours and experience the role needs.
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Kurios proposal
Receive a written quote
Kurios confirms the monthly fee, included services, start date and replacement terms in writing.
RoleCustomer Support (EN-first)
No public price is shown until Kurios approves the commercial terms for this role.
| U.S. hire | Kurios nearshore | |
|---|---|---|
| Commercial terms | Employer-specific | Confirmed written quote |
| Time to fill | Depends on the search | 14 days |
| Training on your stack | Your team's time | Included |
| Replacement | New search | Terms confirmed in proposal |
| Time-zone overlap | Full | Full (UTC−5 / −6) |
Available now
Frequently asked
Do they work weekends?
Coverage windows are defined in the role design; weekend rotations are available.